Support

Responsive, value-added technical support

Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, as well as on-site service, to give you the network performance, high-availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need, whenever you need it. To expedite your request please provide the following information:

• Service and support contract number and product serial number
• Network topology and explanation
• Output from show tech command, if applicable or available, and all other relevant output
• Description of problem and symptoms (only one problem description per service request)
• Software versions and types of equipment

Technical support

Telephone: 503.403.3000
Fax: 503.403.3001
Toll Free: 888.872.1512
E-Mail: TechSupport@pacstar.com